Last updated 28 September 2026
These terms apply to framing orders placed with Art Framing Group Pte. Ltd. ("Art Framing", "we", "us"), online at artframing.com.sg or at our showroom. By placing an order you agree to them. If anything here is unclear, please message us on WhatsApp before ordering.
Prices are shown in Singapore dollars and are calculated from the size and options you choose. The price at checkout is the price you pay. Your order is confirmed once payment is received and we have sent you an order confirmation.
If something in an order doesn't look right, for example a size that seems unlikely, we will contact you before we start. If we can't make an order as specified, we will tell you and refund it in full.
Every frame is made to measure, cut to the artwork size you enter. Please measure carefully; the guide in our online builder shows how. If a frame doesn't fit because the measurements provided were wrong, a remake is charged as a new order, though we may be able to offer a reduced rate on it. If you're unsure, send us a photo and your measurements on WhatsApp and we'll check them with you.
Standard orders are usually ready in 3 to 5 working days. Express production is available on many orders for an additional fee, shown at checkout. Where we mount your artwork for you, times run from when we receive it. These are estimates, and we will let you know promptly if your order will take longer.
Please collect ready orders within 7 days of our notification, or let us know if you need longer.
When you drop off artwork or we collect it from you for mounting, we handle it with the same care as our own work, and we note any existing damage when we receive it. Whilst all care and precaution are taken to protect your artwork(s), our liability is limited to three (3) times the framing cost of the damaged artwork(s) (see Our responsibility). If your artwork is worth more than S$50,000, please tell us before handing it over so we can arrange suitable cover. For valuable or irreplaceable pieces, we recommend you keep your own insurance as well.
Because every frame is custom made to your specification, we can't accept returns or refund an order because you have changed your mind once production has started. If materials haven't been cut yet, we may be able to offer a partial refund, so please contact us as soon as possible.
Colours of frames, mats and finishes can look slightly different on screen than in person. If you need to see an exact finish, you are welcome to visit our showroom first.
We make every order with care. To the extent the law allows, our total liability for any order is limited to the amount you paid for that order, except for damage to your artwork while in our care, where it is limited to three (3) times the framing cost of the damaged artwork(s). Nothing in these terms limits your rights under Singapore law that cannot be excluded.
These terms are governed by the laws of Singapore. We may update them from time to time; the version in force when you place your order applies to it. How we handle your personal data is explained in our Privacy Policy.
Questions? Email hello@fineartprinting.com.sg or WhatsApp us.